Cancellations & No Shows
In order to continue to providing the best possible scheduling options to my guests, I require 48 hours' notice should you need to cancel or reschedule your visit. Should you cancel your appointment with less than 48 hours' notice, a 30% cancellation fee will be charged.
In the event of a no show you will be charged 50% of the services booked. First time clients that no show will need to pay in full before rescheduling.
I understand that things come up which can cause you to run late to your appointment. If you are more than 15 minutes late there is a chance we won't be able to accommodate each appointment scheduled. However, I will do my best to complete what I can with the remainder of the appointment without sacrificing the quality of the service.
I strive to offer the highest level of guest satisfaction. If you are having challenges with your cut or color please let me know within 14 days of your visit and I'm happy to correct the issue at no additional charge.
Persistent service adjustments will require a new stylist referral and no future accommodations.
Refunds & Returns
Refunds on services are not offered. If you are not satisfied with your service please see Service Adjustment.
Retail returns are not accepted. All retail purchase sales are final.